Our groupStrategy
Our 2009-2011 Strategic Plan is designed to promote long-term value. It is based around five key initiatives: Customer focus, Lean Product Development, Lean Manufacturing, Supplier Development and People Empowerment. Together, these five initiatives help gradually change our culture and processes to achieve sustainable growth. Above all, our long-term strategy is about people – both our customers and our own staff. We strive to put people at the heart of our decisions, help them share values, and promote a seamless exchange of knowledge and information between them.
Customer Focus covers three main areas: integrating on-demand tools; developing a well-defined Key Account strategy; and acquiring a complete customer service culture by instilling values such as responsiveness, availability and flexibility. The overall objective? Ensure customer satisfaction at all times and at all levels.
With operations in 30 countries, FCI is a leading manufacturer of connectors.
